Senior industry figures have little enthusiasm for the treating customers fairly initiative, according to attendees at a debate held by Watson Wyatt.
Over 30 senior executives from UK insurance companies and other financial services organisations attended the debate to vote on the proposition: “This house believes that the focus on new business sales is damaging to our industry and hence is detrimental to consumers.” Prior to the debate 53% of the audience were in favour of the motion and 47% were against it, but after the debate the figures changed to 59% and 41% respectively. Moreover, attendees showed little enthusiasm for the TCF initiative influencing the industry’s standing with consumers. Just 30% said it would have a positi...
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