Consumer confidence a question of responsibility - FSCP

The Consumer Panel says that although consumers will be expected to take on more responibility for their own financial decisions in the future, neither the industry or the regulator have done enough to ease that process. Chairman Ann Foster attacks the industry for still not providing enough simple information to consumers, which would enable them to compare products and services, demand quality, and resist pressurised selling and misleading advertising. Foster adds the Panel is "disappointed" the FSA has decided to postpone some initiatives, such as its 'Key Facts' requirements, wh...