On the day the new FOS compensation limit kicks in, Simon Goryl considers how financial service firms can look to reduce complaints numbers and improve the effectiveness of their complaints management process
As of today (1 April), the maximum compensation award the Financial Ombudsman Service (FOS) can require firms to pay out has more than doubled, rising from £150,000 to £350,000. In addition, the number...
View from the front row
Project Libra unveiled
Including SJP and investment trusts
Spent two years at Sanlam
Will also assess FCA's actions