While providers continue to use arcane jargon and bury key information, warns Jon Dean, customers will stay disengaged and follow the easy path to a poorer retirement
Skim through any paper from the Financial Conduct Authority (FCA) addressing consumer detriment and you will find one word pops up many times: ‘engagement'. Low take-up of the annuities open market...
Caring for children and elderly relatives
Similar to June 2007
Square Mile’s series of informal interviews
Fine reduced to £60,000
Two roles created