While providers continue to use arcane jargon and bury key information, warns Jon Dean, customers will stay disengaged and follow the easy path to a poorer retirement
Skim through any paper from the Financial Conduct Authority (FCA) addressing consumer detriment and you will find one word pops up many times: ‘engagement'. Low take-up of the annuities open market...
Pain thresholds key
To communicate equity release's wider opportunities and benefits, writes Chris Flowers, providers and advisers need to think about how best to engage not only its usual target audience but also their families
What made financial headlines over the weekend?
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Don’t ‘leave it all on the pitch’