While providers continue to use arcane jargon and bury key information, warns Jon Dean, customers will stay disengaged and follow the easy path to a poorer retirement
Skim through any paper from the Financial Conduct Authority (FCA) addressing consumer detriment and you will find one word pops up many times: ‘engagement'. Low take-up of the annuities open market...
Bought plans in 1988 and 1989
To be added to model portfolio service
Launched 25 September