Business consultant Steve Billingham lists the key questions to ask your clients to measure their experience of your company.
How can you truly measure your customer experience? Is it even possible to measure something so intangible and "touchy-feely"? I believe it is. You can, for example, monitor the real world interactions...
Two global vehicles
'Further plug advice gap'
Must appoint separate CEOs and boards
Advisers do come out well
Will report to Mark Till