Business consultant Steve Billingham lists the key questions to ask your clients to measure their experience of your company.
How can you truly measure your customer experience? Is it even possible to measure something so intangible and "touchy-feely"? I believe it is. You can, for example, monitor the real world interactions...
Developed by industry-wide group
Joined in 2002
'Educate clients' children'
Raised £15m earlier this week
From 8pm Friday 19 October