St James's Place (SJP) has been asked to pay a former client £200 in redress after "trouble and upset" the advice firm caused her when she decided to pull her investments from the organisation.
SJP allocated a new partner to look after Ms H's investments without giving her any notice. Ms H was unhappy with this, and decided to move her investments away from the business. SJP then took "some time"...
The increase in minimum AE contributions has had little impact on opt-out rates - with cessations after April increasing by less than two percentage points, data from The Pensions Regulator (TPR) shows.
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