Providers and advisers must prepare for AE client surge

The provider is expecting a 20% to 40% increase in its client book following auto-enrolment and is working with advisers to brace for the increased volume of clients. The provider said it saw auto-enrolment as a "massive opportunity" for providers and advisers. Speaking after the release of the firm's preliminary results this morning, Friends Life corporate benefits managing director Colin Williams said: "The key thing is being able to handle that volume in a cost efficient fashion. "We're spending an awful lot of time, money and effort ensuring our receiving platforms are efficien...