Halifax forced to compensate 250,000 mortgage borrowers

clock

Hundreds of thousands of Halifax customers could receive payments of up to £4,500 after the bank said more people might have been misinformed about changes to mortgage rates than it had originally thought.

In February, the bank said it would write to 600,000 borrowers to explain that they might be eligible for compensation if they had not been told of a change in the way their mortgage rate was calculated, according to the Telegraph. Halifax said it has now identified a further 250,000 customers who may have been affected. About half of the original group received compensation of either a flat amount or 1% of their mortgage balance for each year they were affected. A Halifax spokesman said a similar proportion of the new group was likely to receive a payment. On a typical mortgage...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Mortgages

Client conundrum: Mortgage overpayments versus investments

Client conundrum: Mortgage overpayments versus investments

1.4 million people will see mortgage deals end this year

Laura Suter
clock 22 February 2023 • 3 min read

Summer economic update: Sunak confirms stamp duty holiday in 'mini-Budget'

Mini Budget

Hannah Godfrey
clock 08 July 2020 • 2 min read

FCA sounds alarm on equity release advice

'Tick-box exercise'

Hannah Godfrey
clock 17 June 2020 • 1 min read