HIP providers are flying in the face of criticism of the packs by completing them inside two days, according to the Association of Home Information Pack Providers (AHIPP).
According to the association, some firms are providing packs for properties inside 48 hours, with the electronic versions available after just 30.
The introduction of HIPs has been accompanied by a wealth of scepticism, from fears the packs would not be cost-effective to claims homeowners would lie to avoid them.
In addition, some estate agents have expressed concern completing the packs could delay them from getting properties on the market.
But AHIPP says it has seen no evidence of a rough start, insisting providers are reporting a smooth service.
Paul Broadhead, deputy director general at AHIPP says: “As we have said all along, the industry is ready to deliver, and with our members reporting turnaround times of less than 48 hours, previous claims that the packs would slow down the process and cause disruption have been dismissed.
“The pack providing industry has placed considerable investment in ensuring that they are ready and able to process packs.
“Working with technology providers such as Quest and Thinking Applications, pack providers are able to ensure that HIPs are ordered, compiled and delivered efficiently, at the convenience of the agent and the consumer.”
Christopher Lacy, from estate agent Savills, says its provider has been efficient.
“In spite of all the unaddressed issues with HIPs, we have to deliver an efficient service to our clients,” he says.
“One of the main issues is the potential delay before agents can offer a client’s property to anyone – even quietly to ‘hot buyers’ on the telephone.
“We at Savills have set about matters professionally to ensure that any delay is minimal, and we are very pleased with the service that we have received from Richards Gray.”
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