A Government-commissioned report published today urged for better consumer services in banking and o...
A Government-commissioned report published today urged for better consumer services in banking and other financial services. The Banking Services Consumer Codes Review Group has set out twelve recommendations to improve the benefits to consumers from the industries' voluntary codes of conduct. Key recommendations include measures to make account-switching easier, an improvement in the information provided to customers, strengthening the processes for drawing up codes and more information on code compliance. DeAnne Julius, chairperson of the Banking Services Consumer Codes Re...
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