Firm adds feed to enable advisers to access and download real-time client and product data
Axa has added a feed into its product databases, enabling intermediaries to access and download real-time client and product data.
Andreas Wamuht, head of e-commerce at Axa, said the solution would reduce interm- ediaries' reliance on call centres, enabling them to access this information out of office hours, for example, when visiting clients in their homes.
Wamuht said Axa's recently employed Origo messaging standard will enable intermediaries to either transfer the information from the group's databases in a bulk download or view single transaction details through an internet connection.
Origo is a not-for-profit company funded by life offices with the purpose of creating technology standards to ensure uniformity across the industry.
Intermediaries will be able to access product information on all of the group's general, health and life insurance, as well as investment bonds, valuations, contract information and policyholders' details.
Axa is already rolling out this service, which is free to intermediaries, to adviser firms Barclays IFA and Positive Solutions. Further intermediary firms are expected to be added by autumn.
In the next month, the group is to launch a website containing further information on the project, including answers to a list of frequently asked questions.
Wamuht said: 'By having access to our data, advisers will be able to use their own computers to get valuations, contract information or policyholders' details. This will mean they don't have to stop working when the call-centres do. Also, it means they can actually give their customers access to this information outside of normal working hours by providing an internet connection from their website to our systems.'
Mark Henderson, business development manager of intermediary group Positive Solutions, said: 'This will allow our advisers and their clients to access real-time valuations electronically, using our existing web-based systems. By providing this service, we feel we are able to gain a further competitive advantage.'
The launch from Axa comes as Internaxx, the multi-market offshore direct sharedealing and investment service, has added a portfolio planning tool to its website.
The Portfolio Planner tool is designed for investors with assets based offshore to ensure they have sufficient diversity in their portfolios and hence reduce volatility. It contains six investment profiles designed to match investor's needs and expectations. In addition, Internaxx offers a pre-selected funds portfolio with balanced and aggressive growth options denominated in dollars, sterling or euros.
For more information on the Axa service, visit: www.axa-contractenquiry.co.uk/information.
For further details on the Internaxx tool, visit: www.internaxx.lu.
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