Key role for advisers in claims process

According to research by the group, the higher a life insurance claim, the more chance it has of being rejected by insurers. The research showed the average rejected life claim value in the year to March 31 2007 was £70,121.30, compared with a paid claim average of £60,172.81. A total of 6.65pc of life claims were rejected, with the best and worst rejection rates ranging from 0pc to 25pc for individual insurers. The overwhelming reason for rejections was non-disclosure, with 99.59pc of life claim rejections based on non-disclosure and the balance made up of suicide exclusions. ...