I am not surprised at Woolwich's high-handed and pig-headed response to the Mortgageforce findings, ...
I am not surprised at Woolwich's high-handed and pig-headed response to the Mortgageforce findings, anecdotal although they may be (story in Mortgage Solutions 3 June). As an IFA, I have had direct experience of the Woolwich's horrendous lack of service, ineptitude, off-hand manner and, I might also say, crass stupidity. So much so that I categorically refuse to do business with them anymore ' after all there is always a choice. Their failings are endemic and ingrained in their culture as witnessed by the response. With regard to your page one headline of 3 June issue (Packagers...
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