Prudential has paid an IFA for advice needed by a customer who received a correction payment on their Scottish Amicable pension, after IFAonline highlighted the case.
In April, Pru wrote to 39,000 customers informing them a mistake had been made with their pensions and they were due a correction payment to their accounts.
At the time, Yvonne Goodwin, of Yvonne Goodwin Wealth Management, said Pru must pay for the advice her client needed on what to do with the payment.
However, a Pru spokesperson said at the time: "We will not pay for independent financial advice. There is no obligation on us to pay this and we chose to do it."
But the insurer appears to have backtracked and has now paid Goodwin for her services to its client.
Goodwin said: "I am very impressed. I was contacted directly by the intermediary sales director as a result of the IFAonline article on the matter.
"I explained what we had to do and sent him our timesheet and Pru paid it. I did not need to complain, nor did the client."
Goodwin added she would encourage advisers to keep their timesheets in case of situations like this.
A spokesperson for the Pru said: "We stand by what we said previously on there being no liability for the cost of financial advice undertaken following the correction payments made last month.
"On occasion we make goodwill reimbursements to advisers and this is done on an individual, case by case basis.
"We felt that due to the very particular and extenuating circumstances raised in this case, it was an appropriate act of good faith to cover the cost of that individual piece of work."
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