Dozens of Norwich & Peterborough (N&P) customers who invested in failed firm Keydata say they were not given key features documents (KFDs) on the products until after they had parted with their money.
At a meeting of more than 100 N&P Keydata investors in Norwich this week, attended by IFAonline, about 90% said the building society's IFAs did not provide product brochures at the point of sale. In November, the FSCS announced it would only consider 'eligible' claims from investors who relied on Keydata marketing brochures, as they did not comply with the FSA's rules. But a significant number of investors maintain they did not see the documents until after they had handed over their money, effectively barring them from honestly applying for compensation. The FSA says KFDs are "at...
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