Royal Bank of Scotland (RBS) is overhauling its intermediary proposition at the end of the month.
It is launching a new core range of mortgages for brokers, a number of exclusive deals with its strategic and corporate partners and enhancing its service by streamlining its application processes.
In addition, it will adopt the NatWest brand becoming NatWest Intermediary Solutions. There are plans to introduce a number of new savings, investment and protection products during the year to help advisers with their diversification plans and improvements will be introduced to its online services.
All residential purchase mortgages and remortgages, buy-to-let mortgages plus any non-mortgage products will be marketed to intermediaries under the NatWest Intermediary Solutions brand.
A refreshed core range of mortgages will be launched and a number of exclusive deals will be introduced for its strategic and corporate partners. There will now be one centre for all correspondence along with just one phone number and one fax number, making for more efficient processing.
A number of enhancements to the NatWest Intermediary Solutions website are also planned for the coming year.
Graham Felstead, director of NatWest Intermediary Solutions, said: “Over the last couple of years, the industry has experienced a period of unprecedented change and we can expect the dynamic nature of the market to continue. We are committed to supporting the UK intermediary mortgage market and believe that the changes we are introducing will be beneficial to all of our business partners.
“We believe that the adoption of the NatWest brand for our intermediary business is a positive move to capitalise on the brand equity it has built over many years. NatWest Intermediary Solutions will now be the dedicated intermediary arm of the RBS Group offering top quality products and excellent service.
“We will continue to invest in both our technology and our processing systems. From now on, applications will be processed in a more streamlined way which will bring a greater degree of simplicity, consistency, speed and efficiency to our service. We are also working hard on improving the online functionality of our web site. We expect to be able to introduce a number of enhancements later in the year.”
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