The FSA is to carry out mystery shopping to monitor the use of decision trees in the sale of stakeho...
The FSA is to carry out mystery shopping to monitor the use of decision trees in the sale of stakeholder pensions. The regulator is looking to distinguish the use of decision trees from financial advice as it is concerned there is a risk that those who help people to use the decision trees may stray into giving investment advice. The authority believes people can be taken through the trees by, for example, call centre staff who are not qualified to give investment advice. It is proposed that staff who are not authorised by the regulators but are taking consumers through the decision tr...
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