Adding web value

By Mohamed Ali Bernat Asset managers are worried about maintaining customer relations in the e-commerce era yet insurance firms believe the internet will have little impact on their customer base. Global consultants Arthur Andersen's report on business to business e-commerce in the financial services industry shows that investment houses are worried that their customers will become more difficult to retain. At the same time insurers feel the technical nature of their products will make consumers far less likely to change providers. Business to business represents 84% of total global e-...