The caring touch

Bringing more clarity to financial products is an important aim of treating customers fairly (TCF) legislation. Being able to demonstrate that clients fully understand the options available is best business practice and enables the client to have the best standard of service possible. Adherence to the principles will also benefit advisers and providers by giving them that much needed compliance train that ensures against claims of mis-selling. The FSA has stipulated that TCF should be an integral part of business culture and while for many it already is in an informal sense, the basis of ...