Customer-centric business culture is all-important when it comes to TCF, writes Jon Everill. But it isn't something you can look up in the FCA handbook...
"Treating customers fairly (TCF) is a cultural issue. It is only through establishing the right culture that senior management can convert their good intentions into actual fair outcomes for consumers."...
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PA360 North revisited
Achievements, charity work and other happy snippets
Irish border, resignations, market volatility and more