The ABI has defended its stance on ‘wet signatures' for online and over-the-phone protection insurance following criticism it avoided the issue in yesterday's guidance paper.
The Association says it suggests flexibility for firms rather than laying down firm guidelines because that is what the majority of respondents to its consultation on the paper wanted. In addition, the ABI says it is in the process of drawing up a separate document on wet signatures which it hopes to publish next year. Yesterday the ABI published guidance for providers, entitled ‘Improving clarity of telephone and online applications for protection insurance’, in the wake of increased online and telephone applications for protection insurance. Protection specialists Progress from Royal L...
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