Standard Life cut the number of critical illness claims declined in 2006 by more than half compared to 2005, following improved questions and additional warnings on forms, claims the insurer.
It says in 2006 it rejected 7.5% of claims, 3.3% of which were because the claim did not meet the policy definition – down from 10% in 2005 – while 4.2% of claims were dismissed because of non-disclosure. In these cases it says where a claim has been declined because it does not meet policy definitions it is because a customer has tried to claim for an illness or condition which is not covered by their policy – including customers who have asked whether their policy will cover a diagnosed medical condition in case they may qualify. And where Standard Life has declined a claim because of...
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