'Our tone has changed': an interview with Linda Woodall

Reader comments left under online stories about the Financial Services Authority (FSA) are rarely flattering. They regularly accuse the regulator of being ‘out of touch’, ‘bureaucratic’ or something altogether less printable. But face-to-face, Linda Woodall, head of investment intermediaries at the FSA, conveys the opposite impression. Instead of out-of-touch, she seems communicative; rather than bureaucratic, she seems practical and down to earth. Woodall has been supervising intermediaries for the FSA for four years now, and says that she intends to stick around but that the organis...