Five ways MPs say the Money Advice Service lost track

Carmen Reichman
clock

A Treasury sub-committee, led by Labour MP George Mudie, has today called for an urgent independent review into the Money Advice Service (MAS), after it found "serious problems" in how the body operated.

The committee today issued its findings after a year-long inquiry into whether the MAS delivered on its objectives of: enhancing people's understanding of financial matters and their ability to manage their financial affairs, and coordinating and providing debt advice. Here is a round-up of where MPs think the MAS went wrong: 1) Spending too much money on marketing and following a "misguided" approach MPs alleged that the MAS has spent too much money on marketing as opposed to service delivery, particularly in its early years. The Treasury sub-committee said the MAS had planned ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FOS reveals next phase of reforms

FOS reveals next phase of reforms

Including new powers to dismiss certain cases

Isabel Baxter
clock 11 August 2026 • 3 min read
Court sets trial date in illegal financial promotions case

Court sets trial date in illegal financial promotions case

Lucy Beck pleads not guilty

Sophia Panayi
clock 31 July 2026 • 1 min read
FCA flags weak customer outcome focus in firms' monitoring frameworks

FCA flags weak customer outcome focus in firms' monitoring frameworks

Consumer Duty review found inconsistent governance and oversight

Sophia Panayi
clock 27 July 2026 • 2 min read