Regulation

        FOS names Caroline Wayman chief ombudsman and CEO

        Professional Adviser | 23 Jul 2014 | 15:31

        The Financial Ombudsman Service (FOS) has named Caroline Wayman as its chief ombudsman and CEO, succeeding Natalie Ceeney.

        natalie-ceeney
        Computer mouse

        Fidelity launches retirement 'signpost' service ahead of pension freedoms

        Fidelity Worldwide Investment has launched an at-retirement service ahead of the deadline for implementing the new flexibilities for defined contribution (DC) members next April.

        Professional Adviser | 23 Jul 2014 | 12:38
        foslogo

        FOS fends off increasing number of pension complaints

        The Financial Ombudsman Service (FOS) has fended off an increasing number of pension complaints in the first quarter of this year as the number of complaints increased but uphold rates dropped.

        Professional Adviser | 23 Jul 2014 | 07:22

    Other Regulation articles

      snowdon

      Industry: TPAS and MAS will struggle to deliver guidance guarantee

      The Pensions Advisory Service (TPAS) and the Money Advice Service (MAS) will struggle to cope with the scale and speed of meeting the guidance guarantee, industry figures say.

      Professional Adviser | 22 Jul 2014 | 13:16
      keith-churchouse

      Why this adviser thinks pensions 'guidance' is the IKEA wardrobe of financial services

      Ever battled to put up an IKEA wardrobe? Chapters Financial director Keith Churchouse reckons the experience could bear a striking resemblance to the government's guidance guarantee...

      Professional Adviser | 22 Jul 2014 | 12:36
      cartoon-devil-and-angel

      To wait or not to wait: Should clients defer buying an annuity?

      It is a question many advisers are facing when considering clients' impending at-retirement choices in the wake of the pension freedoms unveiled at Budget 2014. So what are advisers recommending?

      Professional Adviser | 22 Jul 2014 | 10:03
      signposts-blue

      'A positive step': Advisers' relief at provider absence from retirement 'guidance'

      Advisers have expressed their relief that the government's promised free at-retirement guidance will not be delivered by providers, but reservations remain over the likely involvement of the Money Advice Service (MAS).

      Professional Adviser | 22 Jul 2014 | 07:42
      tyrie

      Tyrie writes to Chancellor over MAS role in pensions 'guidance'

      The proposed role of the Money Advice Service (MAS) in delivering financial guidance to thousands of retirees is "concerning", according to Treasury Select Committee (TSC) chairman Andrew Tyrie.

      Professional Adviser | 21 Jul 2014 | 15:37
      fca-logo

      Advisers could pay third of retirement 'guidance' costs

      Financial advisers could pay a larger share of the costs for delivering the government's ‘guidance guarantee' than pension providers.

      Professional Adviser | 21 Jul 2014 | 13:35
      fca

      FCA finds poor pension transfer advice; writes to SIPP CEOs over firm failings

      The Financial Conduct Authority (FCA) has found evidence of poor pension transfer advice, and, in a separate review, has written to the CEOs of self invested personal pensions (SIPP) providers raising concerns over firm failings.

      Professional Adviser | 21 Jul 2014 | 08:43
      steve-webb1

      Webb gives clearest hint yet of retirement ‘guidance' model

      Pensions minister Steve Webb has given the clearest indication yet of the make-up of the government's retirement ‘guidance guarantee', which will include a clear "hand off" to full advice for those who need it.

      Professional Adviser | 18 Jul 2014 | 11:48
      HM Revenue and Customs

      HMRC gives guidance on transitional arrangements for pension freedoms

      HMRC has published guidance on the transitional issues associated with the pension changes that were announced in this year’s Budget.

      Professional Adviser | 18 Jul 2014 | 11:42

      Video: Steve Webb on annuities, investment risk and pensions 'guidance'

      In Professional Adviser's latest The Hard Questions series, Brendan Llewellyn, director of Adviser Home, interviews Steve Webb.

      Professional Adviser | 18 Jul 2014 | 11:30 | video
      Storm warning

      What's behind the spike in SIPP advice claims?

      The life and pensions intermediation sector saw a 15% increase in FSCS claims in 2013-2014, driven mainly by a rise in complaints about SIPPs. So what's behind the spike? Laura Miller investigates...

      Professional Adviser | 18 Jul 2014 | 08:01
      Martin Wheatley

      Wheatley: Long-stop project now 'slightly more complicated'

      Advisers' hopes for the re-introduction of a long-stop on client complaints have suffered a blow after Financial Conduct Authority (FCA) chief Martin Wheatley suggested the regulator's investigation into the matter may have hit a roadblock.

      Professional Adviser | 17 Jul 2014 | 12:22
      hannant-chris

      Guidance guarantee must include nod to full advice - APFA

      The Association of Professional Financial Advisers (APFA) wants the government to include references to the benefits of full financial advice in its at-retirement guidance guarantee.

      Professional Adviser | 17 Jul 2014 | 12:01
      altmann-ros-pmi-conf

      Guidance guarantee details expected next week - Altmann

      The government will unveil its plans for the at-retirement guidance guarantee next week, according to recently appointed older workers champion Ros Altmann.

      Professional Adviser | 15 Jul 2014 | 13:03
      A magnifying glass and a book

      Six surprising snippets from the FCA's simplified advice paper

      The Financial Conduct Authority (FCA) has attempted to clear up some of the confusion surrounding the boundaries between various advice models, and clarify what constitutes a 'personal recommendation'.

      Professional Adviser | 15 Jul 2014 | 11:49
      adrian-walker-skandia

      Retirement advice demand jumps post-Budget - research

      Nearly two-thirds of advisers have seen an increase in business enquiries since sweeping changes to pensions were announced in the Budget, according to a survey by Skandia.

      Professional Adviser | 15 Jul 2014 | 10:52
      Judge's gavel

      FCA defends ‘inconsistent' FOS decision making

      The Financial Conduct Authority (FCA) has defended the Financial Ombudsman Service (FOS) from allegations of inconsistent case verdicts.

      Professional Adviser | 15 Jul 2014 | 08:13

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