The Pensions Advisory Service (TPAS) and the Money Advice Service (MAS) will struggle to cope with the scale and speed of meeting the guidance guarantee, industry figures say.
Yesterday, the Treasury announced TPAS and MAS would bear much of the weight for delivering the guarantee from April 2015 to ensure it was impartial. Pensions Administration Standards Association (PASA) chairman Margaret Snowdon (pictured) raised concern that the organisations did not have enough capacity to manage expected demand. She said: "Independent organisations do not, currently, have the resources to physically man the helplines and clinics, which means they will need to recruit administrators. "This could lead to a significant cost implication for the industry as administ...
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