A Q&A with Ivan Massow

It allows clients who discover they are paying renewal commission but receiving nothing in return to apply to get 80% of any future payments rebated to them. All customers need to do, Massow said, is switch servicing agent to his company and let it track down and refund the money, although it will keep 20% for its efforts. He has been accused of targeting advisers' clients. IFAonline put some questions to Ivan. Here is what he had to say...