Not dancing yet: One adviser's caution over FCA long-stop promise

Adviser Alan Lakey urges caution on an FCA promise to examine the case for a complaints long-stop

clock • 3 min read

An adviser who has campaigned for the re-introduction of a long-stop on complaints against financial advisers reaching the Ombudsman has urged caution and patience after the Financial Conduct Authority (FCA) promised to revisit the issue.

During 1999/2000, Parliament debated the Financial Services & Markets Bill at length and few stones were left unturned. Ultimately it came into effect in December 2001. Much debate centred on the powers of the incipient Financial Ombudsman Service, and then Economic Secretary to the Treasury, Melanie Johnson, promised checks and balances. Once FSMA2000 came into force, the industry quickly discovered that the FOS denied the existence of the 15-year long-stop defence. This was not because the rules specifically forbade it, but because the rules did not specifically include it! Consi...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FOS award limits increase for next financial year

FOS award limits increase for next financial year

One type of complaint sees a £10,000 rise

Sophia Panayi
clock 01 April 2026 • 1 min read
FOS increases fees for the first time in two years

FOS increases fees for the first time in two years

New fees effective from 1 April

Sophia Panayi
clock 01 April 2026 • 2 min read
FOS ten-year limit sparks adviser concerns over complaint exceptions

FOS ten-year limit sparks adviser concerns over complaint exceptions

Parliamentary scrutiny predicted

Sophia Panayi
clock 31 March 2026 • 4 min read