FOS keen to shed anti-adviser reputation, says chief Wayman

Caroline Wayman said the service is keen to reach out to advisers to allay their apparently widespread concerns it is unfair on them when determining wrongdoing following client complaints. Speaking to the Treasury Committee on 15 October, Wayman said she is aware of advisers' concerns about FOS adjudications and is keen to show them it is "prepared to listen". She said she wants advisers to know that "we are human and listen, and we are prepared to have these conversations". "I know there are concerns. I will just try to be as open as I can and try where we can to allay those fear...