FSA: sharpen up endowments complaints handling

The letter, sent to firms in late December, notes some firms are still not adhered mandated standards in dealing with mortgage endowment complaints. This comes despite notification through similar correspondence from John Tiner – now chief executive of the FSA - on the issue nearly three years ago. ”We are aware there are some firms which, to a varying extent, are failing to meet the required standards and this has prompted us to issue this further letter to remind firms of our requirements in relation to mortgage endowment complaints handling,” the FSA writes. Noting that a major ...