Complaints Commissioner flags problems with FSA dealings

Sir Anthony Holland said he had told the FSA board "on a number of occasions" that for complaints to be dealt with effectively the Complaints Commissioner's Office must have access to all documentation. "The commissioner would also reiterate that when reviewing a complaint it is (initially) a matter for the complaints team and (later) for the commissioner rather than the relevant department within the FSA to decide upon what is relevant material which should be disclosed in connection with the complaint," the report said. Holland said failing to provide full disclosure to the complain...