So you think the financial services sector is client-centric? Think again. Unfair and hidden charges are commonplace, writes Nicola Brittain. Advisers cite seven areas of concern...
Transparency around charges is essential if the financial services industry wants to be truly client-centric. The Financial Conduct Authority's (FCA) latest thematic review, released on 3 March, found...
Illustrations and acceptance terms to be sent electronically
Well-known for roles at Miton and Coram
Is consulting on guidance on correct de-authorisation process
Spent 30 years in the business
Providers need clarity on where responsibility lies, he argues