Good practice statement agreed at F&TRC Protection Forum

This has been identified as the key operational issue by distributors involved, which includes Sesame Bankhall Group, LifeSearch and Direct Life & Pension Services. The work aims to improve early warning systems to identify contracts at risk of being cancelled early. Intermediaries should know immediately about any policies which may have been cancelled or where a direct debit missed, instead of finding out in the post a few weeks later, by which time it is often too late to act. Phil Jeynes, Head of New Business at LifeQuote, part of Direct Life & Pension Services, said: "To be able...