Complaints against mortgage firms rocket 130%

Data published for the first time by the regulator in a bid to improve transparency for consumers shows only 6,837 complaints were made against mortgage firms in the first half of 2006, while 15,776 complaints were received in the first half of last year. But the figures show only 38% of all mortgage complaints were upheld by the FSA in the second half of 2008, down from 48% in the first half of 2006. The mortgage category includes providers and banks as well as brokers and IFAs. In terms of complaints received, there were 71,406 complaints relating to flexible mortgages between th...