PFS launches panel to direct consumer confidence work

The panel, which met for the first time in January, is tasked with advising the PFS on its delivery of information to consumers and its public education drive. It consists of organisations and individuals who are deemed to have "significant consumer insight", such as the Financial Services Consumer Panel, Age UK, Which?, the Money Advice Service and The Pensions Advisory Service, alongside PFS leaders. So far, the panel has identified key areas on which to focus its attention, including: the ‘advice gap'; simplifying the customer journey; making financial services easier to use; what ...