Service standards aren't good enough. Providers do not have an excuse

Pension, insurance and some platform providers apparently fall into the later camp. We were all so shocked when these dinosaur companies still (occasionally) processed business amid the chaos of Covid-19. That, somehow, they managed to move the physical relics that are their operations into the remote realm. But those days are long gone. You might have thought providers would have learned a thing or two from the changes enforced by lockdown. Does your favourite pension company need to be housed in the Gherkin, say? Or could they actually be run much more effectively by building a l...