TCF

Dozens of Norwich & Peterborough (N&P) customers who invested in failed firm Keydata say they were not given key features documents (KFDs) on the products until after they had parted with their money.

If there is a lesson to be learnt from the South African Zimele standard, it is to have product standards not standard products. Greg Becker explains

The Share Centre is offering 'free' investment advice and a contribution toward any transfer charges to thousands of smaller clients offloaded by Towry.

The Financial Services Consumer Panel (FSCP) has called for more scrutiny of bank service to ensure customers make the right choices about financial services.

Assessing a client's attitude to risk is all important when it comes to helping them plan for their retirement, says Lorna Blyth.

In recent years providers have concentrated on the underwriting elements of customer service. Rhys Dudding asks whether the other end, claims, is now ripe for an overhaul

AIFA has launched a guide to help member firms make a "more informed" decision on outsourcing the investment function.

Advisory firms not actively preparing for the RDR will be considered investigation targets by the FSA, warns a City lawyer.

The impact fund charges have on performance

A new asset manager is offering advisers an equity stake in the business as it launches a range of RDR-compliant risk-rated funds.