TCF

Homegrown solutions to the lower value client problem

Compliance which adds little to the client experience except an extra layer of cost is on the regulator's radar as an area of concern it is investigating, Financial Conduct Authority (FCA) technical specialist Rory Percival has said.

COMPLIANCE

Len Warwick, who has been described by colleagues as a "pioneer" of professionalism and treating customers fairly (TCF) in financial services, has died aged 68.

An IFA has claimed a number of providers have agreed to pay him compensation following a raft of "significant" delays and mistakes he believes have been caused by their failure to be ready for a post-Retail Distribution Review (RDR) world.

DEADLY SINS

An IFA is fighting to get a client's money back after Abbey Life automatically annuitised their pension pot without their knowledge.

The Financial Services Authority (FSA) is carrying out significantly fewer regulatory visits to small firms in what some suggest may reflect its changing view about the risks they pose to the industry.

ACQUISITIONS

LIFE PLANNING