FOR SUSTAINABLE, PROFITABLE, CLIENT-FOCUSED ADVISER FIRMS
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Our list of this year’s saints and sinners
'Work still to be done on platform'
Was responsible for IT and transformation
'Data process usually takes 5-10 days'
Clients to be compensated by end of 2018
65% pension assets
‘Feel sorry for guys in contact centre’
Hired 200 extra operational staff
'Work to be done' on service times and trust
‘Totally unacceptable’
28 December 2018
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6 min read
