Complaints data from the Financial Ombudsman Service (FOS) has showed that St James’s Place (SJP) faced a surge in complaints in the second half of 2024.
The data captured a significant jump in complaints at the wealth manager, from 485 in H1 2024 to 1,653 complaints in the second half of 2024. SJP's complaints have been creeping up over the years, the FOS data showed. It had 250 client complaints in the second half of 2023, 126 in H1 2023, 112 in H2 2022 and 89 in H1 2022. A spokesperson for SJP told PA that the increase in referrals to the FOS is "largely" driven by claims management companies (CMCs) targeting clients in advance of its historic review of servicing. They said: "We aim to resolve all complaints to our clients' sa...
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