Client rapport: Five easy communication wins for advisers

Shift to goals-based financial planning

Jenna Brown
clock • 2 min read

Building rapport with clients might not always be easy but it can be achieved by following a five-point process which puts people at ease and will help advisers "get hired at the first meeting", delegates heard.

Kingsland Wealth Management director and Chartered financial planner Edward Marshall outlined his top tips for advisers looking to build instant rapport with clients which he said could help advisers get hired at the initial meeting and would inspire clients to take action "so they can live their own ideal lives". Speaking on behalf of the Million Dollar Round Table networking organisation at the Personal Finance Society Festival of Financial Planning 2022 on 2 November, he said: "Rapport - we all love rapport whether we understand it or not but we love being in rapport with each other. ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your Business

Fidelius takes stake in HNW specialist

Fidelius takes stake in HNW specialist

Follows February rebrand

Jen Frost
clock 02 May 2025 • 2 min read
Are advice business data silos a necessary evil?

Are advice business data silos a necessary evil?

‘Like them or not, data silos are here to stay’

Robin Bevan
clock 29 April 2025 • 4 min read
Editor's view: Plenty to celebrate about the next generation of advisers

Editor's view: Plenty to celebrate about the next generation of advisers

The editor's Friday Night Takeaway from 25 April

Jen Frost
clock 25 April 2025 • 4 min read