SJP called out by Which? for 'misleading consumers'

Unclear on charges and advice model

Victoria McKeever
clock • 3 min read

St. James's Place (SJP) has been called out for its lack of transparency on charges and its restricted advice model in an investigation by consumer champion Which?

Which? sent a team of undercover researchers to speak with 12 SJP advisers, asking for advice on £100,000 of investable assets. While all were offered a free introductory meeting, the investigators said a third of the 12 SJP advisers "failed to talk in detail about the likely costs at all." Which? pointed out this went against Financial Conduct Authority (FCA) guidelines, which require advisers to outline costs to clients verbally and in writing. It found that even when costs were provided, there were "discrepancies" in the information given. Some of the advisers quoted initial cha...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Companies

Evelyn Partners reports 'elevated' outflows as volatility hits clients

Evelyn Partners reports 'elevated' outflows as volatility hits clients

Net flows remain positive at £345m

Isabel Baxter
clock 08 May 2025 • 2 min read
SJP complaints skyrocket as CMCs target clients

SJP complaints skyrocket as CMCs target clients

Ahead of historic advice review

Isabel Baxter
clock 07 May 2025 • 3 min read
M&A-hungry My Pension Expert enters £25m refinancing deal

M&A-hungry My Pension Expert enters £25m refinancing deal

Follows Tenet&You buy last year

Jen Frost
clock 29 April 2025 • 2 min read