As boss Tim Orton exits
Roger Marsden takes over on interim basis
Remainder to be moved in Q1
From Friday to Tuesday
Reimbursed for trading delays
Even some GDPR fun
10 key platform stories from 2018
Five-point trust manifesto for providers
'Work still to be done on platform'
Less than two weeks before migration
‘Latent strength of advice market’
From 13 to 26 November
'Learnt and adapted from others'
Creates platform business with £35bn AUA
From 8pm Friday 19 October
'Left holding the can'
Was responsible for IT and transformation
'Data process usually takes 5-10 days'
Clients to be compensated by end of 2018
‘Feel sorry for guys in contact centre’
Bells and whistles v service
Q2 net sales dropped almost 50%
Hired 200 extra operational staff
'Work to be done' on service times and trust