22% of customers satisfied with complaints handling
Stay calm or make matters worse
Consumer say FOS sides with financial institutions
The Financial Ombudsman Service (FOS) has proposed to increase its levy on the industry by 5% while freezing case fees for the fourth year running.
The Financial Ombudsman Service (FOS) has warned it will demand compensation awards from businesses for non-financial errors if they are deemed to have failed vulnerable clients by "rigidly applying rules".
An adviser has started a petition to Parliament calling for a vote of no confidence in the Financial Ombudsman Service (FOS) and for it to be brought under the remit of common law.
The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints.
'Complaints handling is being scrutinised on a global scale'