Providers should be forced to deliver guidance guarantee - Higham

Helen Morrissey
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Providers should be forced to deliver the guidance guarantee if they are to do the right thing by their customers, says Fidelity's head of retirement insight Alan Higham.

Speaking at the recent Henry Stewart conference, Higham responded to recent comments made by Legal & General chief executive Nigel Wilson that independent bodies such as The Pensions Advisory Service (TPAS) should deliver the guidance guarantee. He said: "Is it better to ban providers from delivering this guidance because they can't be trusted or do we understand that people will talk to their providers and make sure they are doing the right thing by their customers? "Make them do it properly as it's not enough just to point them in the direction of TPAS. Maybe they could hire adviser...

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