What would be the most frustrating thing a provider could do when you are trying to resolve an issue? Asks Kate Woollard. Perhaps the most frustrating thing would be if the company thought your experience was much better than it was
And that scenario is not too far from the truth. Huntswood's Complaints Outlook 2019 recently demonstrated the scale of the perception gap between financial firms' understanding of how well they're handling...
'UK investment case remains strong'
'No viable alternative'
Assist customers to get better deal
3 March 2020
CIO Stephen Jones will take up UK duties on an interim basis