FCA complaints data can paint a bleak picture but, says Chris Davies, relatively few businesses are not treating customers fairly and there are straightforward ways to ensure your firm is not one of them
The latest complaints data from the Financial Conduct Authority (FCA) can read like the opening credits of a niche disaster movie - LIBOR rate-rigging, long-term care, payment protection insurance miss-selling,...
Patience must be a watchword
'Misleading, unclear, unfair' promotions
Will extend to wider models
1,414 in 2017/18
UK Multi Cap Income sees success