FCA complaints data can paint a bleak picture but, says Chris Davies, relatively few businesses are not treating customers fairly and there are straightforward ways to ensure your firm is not one of them
The latest complaints data from the Financial Conduct Authority (FCA) can read like the opening credits of a niche disaster movie - LIBOR rate-rigging, long-term care, payment protection insurance miss-selling,...
Caring for children and elderly relatives
Similar to June 2007
Square Mile’s series of informal interviews
Fine reduced to £60,000
Two roles created