Paul Avis: A short guide to group risk - support services

Introduction to group risk – Part 6

clock • 3 min read

In the latest in his series offering protection non-specialists an introduction to group risk, Paul Avis considers the important role support services now play in making a group risk scheme that is fit for the modern workforce

As an industry, group insurers tend to hide their light under a bushel. While service, product terms and conditions, medical underwriting, Financial Ombudsman Service referral volumes and upheld rates and so on all play a part in an adviser's choice of which contract to purchase from which insurer, is this what the customer really wants? To put it another way, the financial payments on death, disability or being diagnosed with a serious condition are how the insurers are currently understood to add value but there has been a repositioning of them as service providers as well as insurers....

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