Blog: The future of advice is human

Robo-advisers will not solve the advice gap

clock • 3 min read

Fuelled by the wide availability of credit and the growth in online services, our savings culture has changed significantly in recent decades. But now financial services is at a crossroads and needs to refine its approach to make it relevant for today's consumers, writes Stephen Gazard...

As we all know, the UK's savings culture was historically driven by interpersonal contact between service providers and customers - ‘The man from the Pru' dealt with customers directly at their homes, collecting premiums and providing information on products. I know, I was one of them! Although the architecture of the products (plus associated payments and charges) may be quite different to those available in today's marketplace, the notion of customers engaging directly with financial services professionals is still relevant. The growth in online services has also meant that a huge r...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

UK inflation falls less than expected over March to 3.2%

UK inflation falls less than expected over March to 3.2%

Core inflation fell from 4.5% in February to 4.2%

clock 17 April 2024 • 2 min read
Financial implications to life events: What women need to consider

Financial implications to life events: What women need to consider

Divorce is an emotional process and advisers must adapt to client needs

Jenna Brown
clock 17 April 2024 • 3 min read
Senior female leaders can go the distance with 'right support'

Senior female leaders can go the distance with 'right support'

Female leaders in financial services urged not to ‘hit the exit button’

Jenna Brown
clock 17 April 2024 • 3 min read