From the Ed: There's always something handy in the small print

The FSA published its annual consumer survey last week. It’s often a dull read – mainly because little ever changes in the public’s perception of providers, products and the FSA.

Scott Sinclair
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The FSA published its annual consumer survey last week. It's often a dull read - mainly because little ever changes in the public's perception of providers, products and the FSA.

Nor is it a particularly insightful read. According to the report, most people think the FSA does a good job and believe banks treat their customers well and handle complaints fairly. The results screamed of indifference. Perhaps the FSA needs to offer respondents the chance to win an iPad 2. But there are always nuggets. This time, consumers were asked to risk-rate a select few, fairly standard, financial products (I should point out here that these were individuals who did not own any of the products on the list). A quarter of more than 2,000 individuals did not know whether to c...

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