The FSA published its annual consumer survey last week. It's often a dull read - mainly because little ever changes in the public's perception of providers, products and the FSA.
Nor is it a particularly insightful read. According to the report, most people think the FSA does a good job and believe banks treat their customers well and handle complaints fairly. The results screamed...
‘Important to have an anchor’
Report to be written by TPR
Lack of innovation for solutions
Some 2,000 consumers affected